Customer Account Specialist

We are seeking a detail-oriented and organized individual to join our team as a Part-Time Utility Account Specialist. This role involves setting up, managing, and maintaining utility accounts for our managed buildings. You will work closely with both the finance and operations teams to ensure accurate and timely updates of all utility-related activities, as well as communicate regularly with internal and external stakeholders

Responsibilities

• Set up new utility accounts for electricity, gas, water, and other services across various managed buildings.
• Maintain and manage existing utility accounts, ensuring timely payments and addressing any discrepancies or billing issues.
• Collaborate with the finance team to provide accurate reports on utility expenses and ensure all utility-related invoices are correctly processed and paid.
• Work closely with the operations team to schedule utility appointments and ensure utility services align with operational needs.
• Manage inbound and outbound communications at various stages to ensure timely and professional responses, proactive follow-up, and issue resolution
• Meet personal, department, and, company KPIs/OKRs

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About you

• Proficiency in English (reading, writing, comprehension, and speaking); additional language skills are a plus.
• Customer service or hospitality experience
• Able to work a flexible schedule including (Days, evenings, weekends & holidays)
• Self-motivated, can maintain composure and stay focused under pressure
• Great at problem-solving with a keen eye for details
• Impeccably organized and able to improve processes
• Stellar written and verbal communication skills
• Flexibility with changing job duties and responsibilities
• Excellent at time management and prioritizing tasks
• Experienced with juggling multiple communication channels (inbound calls, chats, and emails)

Salary Range: $10-$12 per hour (16-32 hours per week /2-4 days)

2-4 days per week depending on company needs (guaranteed 2 days per week)