Expert maintenance support: The key to better buildings

A building is only as strong as its onsite team, and no one understands this better than Roberto, Daisy's Field Operations Manager. At Daisy, we take a different approach to building operations: our Field Operations Managers bring deep maintenance expertise to super oversight, ensuring buildings get the specialized attention they need while allowing property managers to focus on broader building management. Having worked his way up from porter to super, Roberto brings invaluable firsthand experience to this unique role.

Q: Can you describe your role at Daisy?
A: My job is making sure our buildings run smoothly by working closely with our supers - something you don't typically see at other management companies. I partner with them, making sure they have the support and supplies they need, and I jump in to help with any difficult tasks that come up. I do regular walkthroughs with them, checking that maintenance is done right and the building stays in top shape. Really, I'm here to help our supers do their best work.

Q: How did you get into facilities operations management? A: I worked my way up from porter to super over the last 10 years, and I saw firsthand how supers often lack the resources they need to succeed. A good super who really cares can make all the difference in a building - but they need the right technical guidance and support. That's what drew me to Daisy a few months ago. Here, I get to be the support I wish I'd had when I was a super.

Q: What skills are most important for success as an FOM?
A: Communication is number one – you need to be clear with the supers about expectations and make sure they have what they need. You also need to understand the challenges they face day-to-day and have the drive to help them find good solutions.

Q: What's your daily routine like keeping our buildings running smoothly?
A: I treat each building like it's my own home. Every month, we do detailed walkthroughs using a 200-point checklist, taking photos of everything. This helps us catch problems early. Between those big inspections, I'm always looking at the details – making sure everything is clean, working properly, and up to our standards.

Q: If you had a piece of advice to help residents live easier, what would that be?
A: Let us know right away when you notice something that needs attention in the building, even if it seems small. The app makes it really easy - you can submit and track maintenance requests right from your phone. When residents report things quickly, it helps our supers stay on top of everything and fix issues before they become bigger problems.

Q: What's your favorite part about working with our residents?
A: When we solve problems that make their lives better. Sometimes it's fixing something that's been bugging them for a while, sometimes it's just being there when they need us. Those moments make the job worth it.

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